At Nicholson's Butchers, we take great pride in the quality of our produce and the service we provide. Whether you shop with us in person or online, you can expect the same care, attention to detail and high standards from our team.
Important: As a traditional butcher, much of our meat is prepared and cut by hand. Individual weights may therefore vary slightly from those advertised. Please read the following information before placing your order.
All our products are prepared and supplied in accordance with applicable UK food safety and consumer legislation.
By placing an order through www.nicholsonsbutchers.co.uk, you agree to these terms and conditions.
Your contract of sale is with Nicholson's Butchers and is governed by the laws of England and Wales.
You can collect your online order directly from our shop on Park View, Whitley Bay.
Simply select your preferred available collection date at checkout. We kindly ask that you collect your order on your chosen date to ensure your produce is enjoyed at its freshest.
If you're unable to collect your order as arranged, please contact us as soon as possible so we can discuss alternative arrangements.
As many of our products are freshly prepared and perishable, orders that remain uncollected may need to be disposed of for food safety reasons.
Refunds for uncollected perishable goods cannot normally be offered where the order has been prepared and made available as agreed. Your statutory rights remain unaffected.
Every order is carefully prepared and packaged by our skilled team to ensure it reaches you in excellent condition.
Our delivery vehicles are refrigerated to maintain the appropriate temperature of your produce during transportation.
Once your order has been delivered or collected, please refrigerate or freeze your products promptly and follow any storage and use-by instructions provided.
For food safety reasons, someone must be available to receive all home deliveries.
As a traditional butcher, much of our meat is expertly prepared and cut by hand. This means the exact weight of individual products may vary slightly from the weight advertised online.
Where a product is sold at a stated weight, such as a 2kg roasting joint, the price displayed at checkout is the price you pay.
We aim to prepare all products as close as possible to their advertised weight, although small variations can naturally occur due to the way our meat is butchered and prepared.
We take great care to ensure that our customers receive excellent quality and value with every order.
Your statutory consumer rights remain unaffected.
We take great care to ensure that the products advertised online are available.
However, as we work with fresh, seasonal produce and source from local farms wherever possible, some products may occasionally be unavailable.
If we are unable to fulfil part or all of your order, we will contact you as soon as possible, normally within one working day, to discuss suitable alternatives.
You can choose to accept an alternative product or receive a refund for any unavailable items.
We will never substitute a product without your agreement.
Quality, consistency and customer service are at the heart of everything we do at Nicholson's Butchers.
We want you to be completely satisfied with every order, and if something isn't quite right, we want to hear about it.
Please contact us as soon as possible, ideally within 24 hours of receiving your order, so we can investigate and put things right.
Where appropriate, we will arrange a replacement or refund.
Due to the perishable nature of many of our products, we cannot normally accept returns simply because you have changed your mind or ordered incorrectly.
Nothing in these terms affects your statutory consumer rights, including your rights relating to faulty, damaged or incorrectly supplied goods.
As many of our products are freshly prepared specifically for your order, we begin processing orders promptly.
If you need to make a change or cancel your order, please contact us as soon as possible. We will always do our best to accommodate your request, provided your order has not already been prepared or dispatched.
The usual 14-day cancellation right for online purchases does not apply to goods that are liable to deteriorate or expire rapidly, including many fresh and perishable food products.
For other products, your applicable statutory cancellation rights remain unaffected.
We take your privacy seriously and are committed to protecting your personal information.
Any personal information you provide when placing an order will be used securely to process your purchase, arrange delivery or collection, manage payments and provide customer service.
Where necessary, we may share relevant information with trusted service providers who help us fulfil your order or operate our website, in accordance with applicable data protection legislation.
We will only send you marketing communications where we have an appropriate lawful basis to do so. You can unsubscribe from marketing emails at any time.
For further information about how we collect, use and protect your personal information, please refer to our Privacy Policy.
We're always happy to help! Whether you have a question about our products, an existing order or your delivery arrangements, please get in touch with our team.
Nicholson's Butchers
Park View, Whitley Bay
Telephone: 0191 252 5250
Email: orders@nicholsonsbutchers.co.uk
Website: www.nicholsonsbutchers.co.uk
